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Support

How to reach us

Support for SteadyScore goes through the contact form on the SteadyPress site:

https://steadypress.ai/contact/?subject=SteadyScore

The form routes directly to the SteadyScore support queue. Replies typically come within one business day on weekdays during business hours.

Free-version issues can also be raised in the WordPress.org support forum at https://wordpress.org/support/plugin/steadyscore/. Forum threads are monitored, but the contact form is the faster path for licensed Pro customers.

What to include in a support request

The more of the following you can include in the first message, the faster we can reproduce and resolve. None of these are required, but every one of them shortens the back-and-forth.

Always

  • A short description of what you are seeing and what you expected to see.
  • Your SteadyScore version (visible at the bottom of the SteadyScore → Help page and in the Settings → System Status block).
  • WordPress version and PHP version (also in System Status).
  • Whether you are running the free or Pro version.
  • The URL of the affected site if you are comfortable sharing it.

If a specific plugin is involved

  • The plugin's slug (the part of its folder name, for example akismet).
  • The plugin's version.
  • What you see in the Recommendation column (if any) and the tooltip text on hover.
  • A screenshot of the slide-over detail panel for that plugin.

If a refresh, score, or job is stuck

  • A screenshot or copy/paste of the Tools → Scheduled Actions page, filtered to the steadyscore_ hook prefix.
  • The last successful refresh timestamp from Settings → System Status.
  • Whether your site is using WP cron or system cron.

If license activation failed

  • The exact error message in the toast or admin notice.
  • The activation count visible in your https://steadypress.ai/account portal.
  • Whether you are activating on a fresh site, a migrated site, or a staging copy.

If an AI recommendation row shows "None" with an error tooltip

  • The plugin slug and version.
  • Whether Source Code Analysis is on under Settings → Source Code Analysis (for custom plugins on Path 5).
  • The exact tooltip text on the affected row.

Anything you can include but please do not paste publicly

  • Your license key — include it in the contact form only, not in a public forum thread.
  • The contents of wp-config.php — share screenshots of specific constants rather than the whole file if a config-level question comes up.
  • Database dumps or backup archives.

What we will not ask for

We will never ask for your WordPress administrator password, your hosting control panel password, or your database root password. If a debugging step requires admin access to your site, we will offer a temporary-access plugin recommendation rather than asking for your credentials.

Status and known issues

Live status and any current incidents affecting api.steadypress.ai are posted at https://api.steadypress.ai/status. If a Pro feature looks broken, check there first before opening a ticket.

Feature requests and feedback

Feature requests are welcome via the same contact form — pick Feature request from the subject menu, or include the phrase in your first line. SteadyScore is built around an active customer-feedback cycle; product priorities are tracked internally and influenced by what customers ask for through the contact form.

Need more help? Contact support.