Get started
Create a Home, then add an item or review an import. Homes are separate places with their own records and organization choices. You can add and manage Homes in Settings & backups.
HEARTH SUPPORT
Help with Hearth Inventory.
Find answers about Homes, item records, attachments, imports, iCloud sync, and recovery copies.
Email [email protected] →START HERE
Common tasks and the details that matter.
Inventory and attachments
Create a Home, find records, edit fields, and preview copied photos, receipts, and files.
Imports and reports
Review a Home Inventory .hi3 file, map a CSV, and create reports or complete backups.
iCloud and recovery
Understand optional sync, conflicts, cloud removal, local history, and dated backups.
INVENTORY
Create, find, and edit records.
Find and edit an item
Open Inventory and choose Locations or Categories. All shows the full list for the selected Home. Open an item to edit its fields directly. Save appears after you change a field. Unsaved item edits stay in a draft while you browse.
Photos, receipts, and files
Select an attachment thumbnail to open its preview inside Hearth. Use the viewer controls to move between attachments and adjust the view. Hearth stores managed copies; the original files you selected remain separate.
IMPORTS, EXPORTS, AND REPORTS
Bring records in and keep a copy you control.
Import an older inventory
Use Import Home Inventory (.hi3), select the file, and review the analysis and warnings. Import creates a separate Hearth Home alongside your existing records. The source remains unchanged.
Import or export CSV records
CSV import lets you choose the separator, map columns, and review valid and skipped rows before saving. CSV export creates a portable table of item records. Attachments are not part of a CSV file.
Reports and complete backups
Run reports from the Reports section and preview or export a PDF. A complete Hearth backup includes every Home and its managed attachments. Keep an exported backup on another drive before making major changes.
ICLOUD AND RECOVERY
Sync is optional. Recovery remains deliberate.
Use iCloud sync
Optional sync uses the Apple Account already signed in to iCloud on your device. Check sync status in Settings & backups, confirm that your devices use the intended Apple Account, and review reported conflicts before continuing. Local records remain available when you are offline.
Undo a change or restore a dated backup
Change history lists saved changes and the Undo actions available for them. If a newer change affects the same record, undo that change first. Hearth keeps the latest changed state for each of the newest 30 dates; days without changes do not create another dated backup.
Remove Hearth data from iCloud
On Mac, open Settings & backups → iCloud sync → Remove Hearth data from iCloud. On iPhone or iPad, open Settings & backups → iCloud → Erase Hearth data from iCloud. Review and confirm the permanent removal.
Hearth first verifies a recovery archive of the local library and, when present, the current cloud library with its referenced attachments. Unused cloud attachments are deleted and are not included in those archives. A failed removal reports that it was not confirmed and leaves sync off.
Your local library, local history, dated backups, recovery archives, other devices’ local copies, and independently exported files remain. Update Hearth on every device and turn off sync in older copies first; older versions can upload retained records again. Updated versions pause after detecting removal.
Restoring an archive restores local data. It does not by itself recreate the cloud library. Reconnecting explicitly uploads retained local Homes and attachments again.
CONTACT SUPPORT
Tell us what happened without sending your inventory.
Email [email protected]. Include your Hearth version, device and operating-system version, the steps you took, what you expected, what happened, and the exact wording of any message.
A small example or screenshot without personal records is often enough. Do not send your inventory, receipts, recovery archives, Apple Account credentials, or passwords unless you make a separate, informed choice to share a specific file.
For details about local records, iCloud, exports, and connected agents, read the Hearth privacy policy.